Terms and Conditions

Last Updated: January 26, 2026

Read This First

These aren’t just legal formalities. Read them. By booking with SaharaTrek, you agree to these terms. No exceptions.

What SaharaTrek Does (And Doesn’t Do)

What We Do:

Organize private tours through Morocco
Vet and contract with hotels, drivers, guides, and other service providers
Negotiate rates and coordinate your itinerary
Provide information and support throughout your journey
Act as your advocate if problems arise

What We Don’t Do:

Own hotels, vehicles, restaurants, or tour sites
Employ the drivers, guides, or hotel staff you’ll encounter
Control weather, political situations, or acts of God
Operate any transportation or accommodations directly
Guarantee that everything will go exactly as planned

The Reality: We’re the organizer, not the operator. We work with a vetted network of independent suppliers who provide the actual services. They’re responsible for their services. We’re responsible for putting together a great tour and helping when things go sideways.

Information We Provide

Here’s the deal:

We provide detailed itineraries and information about your tour
We answer questions to the best of our ability
But we don’t know everything, and we can’t tell you everything

Your Responsibility: If you have questions we haven’t addressed—about health requirements, visa regulations, accessibility, dietary restrictions, or anything else—you need to ask. Don’t assume. Ask.

We’re happy to help. But we can’t answer questions you don’t ask us.

Pricing and Payment

How It Works:

All prices quoted in U.S. dollars
Based on two people sharing a room (unless otherwise stated)
Subject to change until you book

Payment Schedule:

50% deposit when you book (confirms your reservation)
50% balance due 30 days before departure
We accept major credit cards, wire transfers, checks

What’s Included:

Accommodations as specified
Meals as indicated in your itinerary (B=Breakfast, L=Lunch, D=Dinner)
Private transportation during the tour
Entrance fees listed as included
Private guides as specified
Taxes

What’s NOT Included:

International flights to/from Morocco
Travel insurance (GET IT – see below)
Visa fees and passport costs
Tips for guides and drivers
Meals not specified in itinerary
Alcoholic beverages
Personal expenses (laundry, phone calls, souvenirs)
Optional activities not in your itinerary
Medical expenses
Anything not specifically listed as included

Bottom Line: If it’s not explicitly listed as included, assume it’s not.

Cancellations and Refunds

If You Cancel:

30+ days before departure: 95% refund (we keep 5% administrative fee)
29 days or less before departure: No refund (you forfeit 100%)

The Fine Print:

All cancellations must be in writing (email counts)
Effective date is when we receive your written notice
Changing dates or tours within 30 days = cancellation + rebooking
Arriving late or leaving early = no refund for unused portions
No exceptions. None.

If We Cancel:

Before departure: Full refund OR credit toward future tour
During the tour: Prorated refund for days not completed
Exception: If cancellation due to war, natural disaster, pandemic, or other force majeure event making the tour infeasible, we’ll provide refund/credit but aren’t responsible for your other expenses (flights, hotels you booked separately, etc.)

If You Leave Mid-Tour:

Your choice to leave = no refund
You’re on your own once you depart
We have no responsibility for what happens after you leave

Travel Insurance: GET IT

Let’s be clear:

Travel insurance isn’t optional in our minds. It’s essential. Critical. Non-negotiable if you have any sense.

Why:

Medical emergencies abroad are expensive
Evacuation from the Sahara costs thousands
Trip cancellation happens (illness, family emergencies, global pandemics)
Lost luggage ruins trips
Our cancellation policy is strict (see above)

What We Recommend: Comprehensive travel insurance covering:

Trip cancellation/interruption
Medical expenses and evacuation
Lost/delayed baggage
Travel delays
Emergency assistance

Our Position: We strongly recommend purchasing comprehensive travel insurance. We’ll provide information about options when you book. If you choose not to get insurance and something goes wrong, that’s on you.

Consider yourself warned.

Your Responsibilities

Documents: You need:

Valid passport (6+ months validity recommended)
Required visas (Morocco visa requirements vary by nationality)
Vaccination certificates if required
Travel insurance documentation

Research: Check current travel advisories:

U.S. State Department: https://travel.state.gov
CDC: https://www.cdc.gov
Your own country’s equivalent

If you show up without proper documents, you can’t travel. We don’t refund for your failure to prepare.

Health and Fitness:

Morocco involves walking, stairs, heat, and physical activity
Some sites aren’t wheelchair accessible
You must disclose any medical conditions or limitations when booking
We’ll accommodate when possible, but can’t guarantee accessibility everywhere
Consult your doctor about travel to Morocco

You certify when booking that:

You’re physically and mentally capable of participating
You’ve disclosed any conditions requiring special accommodation
You won’t endanger yourself or others

We reserve the right to remove anyone from a tour who:

Endangers themselves or others
Disrupts the tour experience
Fails to disclose conditions requiring accommodation we can’t provide

Things Beyond Our Control

We’re not responsible for problems caused by:

Weather, natural disasters, acts of God
Political unrest, terrorism, war
Strikes, labor disputes
Government actions, border closures, and new regulations
Pandemics, epidemics, quarantines
Airline delays, cancellations, or failures
Theft, crime, accidents
Supplier failures (hotel closes, driver quits, etc.)

If something beyond our control disrupts your tour:

We’ll do our best to provide alternatives
We’re not liable for expenses you incur
We’re not refunding for things we didn’t cause
We’ll help, but can’t perform miracles

Reality check: Morocco is a developing country. Infrastructure isn’t always perfect. Things sometimes go wrong. Flexibility and good humor are essential.

Itinerary Changes

We reserve the right to change:

Accommodations (of equal or better quality)
Specific guides or drivers
Routes or timing
Activities if unavailable

We’ll notify you of significant changes when possible.

Why changes happen:

Road closures
Weather
Supplier failures
Safety concerns
Better alternatives available

We make changes for your comfort, safety, or to improve your experience. We don’t make them capriciously.

Photography and Marketing

Our Pictures: We may photograph or video during tours for promotional use. By booking, you consent to appearing in these materials without compensation.

Don’t want to be photographed? Tell us in writing before departure.

Your Pictures: If you provide photos or videos to us (via email, social media, feedback forms, etc.), we may use them for:

Marketing materials
Website and social media
Promotional purposes
Editorial content

You retain copyright. We get a license to use.

If you don’t want us to use your images, don’t send them to us.

Assumption of Risk

By booking, you acknowledge:

Travel to Morocco involves risks:

Remote locations with limited medical facilities
Activities with inherent danger
Different safety standards from those in the United States/Europe
Potential for illness, injury, or death
Political instability possibilities
Infectious diseases
Traffic accidents (Moroccan driving is… spirited)
Weather extremes

You’re choosing to accept these risks.

Medical facilities in Morocco vary:

Major cities have decent hospitals
Rural areas have limited facilities
Standards differ from those in Western countries
Evacuation may be necessary for serious conditions

You’re responsible for:

Medical insurance covering international travel
Evacuation insurance
All medical costs incurred
Getting yourself appropriate insurance (see above: GET INSURANCE)

What We’re Not Liable For

The Released Parties (SaharaTrek, our affiliates, employees, agents, assigns, etc.) are not liable for:

Supplier failures or negligence
Injury, illness, or death from any cause
Lost, stolen, or damaged property
Delays or cancellations
Changes in itinerary
Failure of transportation
Acts or omissions of third parties
Your own negligence or assumption of risk
Anything beyond our reasonable control

You waive any claims against us arising from these issues.

Baggage and personal items are your responsibility at all times.

Optional Activities

If you choose activities not arranged by us:

You’re on your own
We have zero responsibility
We have zero liability
You release us from any claims arising from these activities

Examples: Renting a scooter. Going on a random camel trek. Hiring a guide independently. Wandering off alone.

Your choice. Your risk. Not our problem.

Legal Stuff

Disputes:

Governed by Florida law
Settled through binding arbitration via the Better Business Bureau in Florida
No class actions – you can only bring individual claims
No jury trials – both parties waive jury trial rights

If any provision is found invalid: The rest of this agreement remains in effect.

Minors: Anyone under 18 must be accompanied by a parent/guardian over 21 in the same room.

Medical Authorization

If you become incapacitated during the tour:

You authorize necessary medical treatment
We’ll try to contact your emergency contact
If we can’t reach them, doctors will treat as needed
You’re responsible for all medical costs
This is why you need insurance (seriously, get insurance)

The Bottom Line

You’re hiring us to organize a private tour through Morocco using our network of vetted suppliers. We’ll do everything reasonably possible to ensure you have an amazing experience. But we’re not magicians. Things sometimes go wrong. When they do, we’ll help. But we’re not liable for circumstances beyond our control or for suppliers’ actions.

Get travel insurance. Prepare properly. Ask questions. Be flexible. Have realistic expectations. Morocco is incredible, but it’s not Disneyland.

By booking, you accept these terms. All of them. Non-negotiable.

Questions?

Email: info@saharatrek.com
Phone: ‪(727) 266-6780‬

We’re happy to clarify anything before you commit.

After you book, these terms apply. No exceptions.